SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. This script generates unique ticket numbers for each request and allows administration to assign a support tech to each ticket individually, update requests easily, mail request submitter with the actions taken automatically, mail any user in the system from the admin panel easily. System automatically emails submitter with results of their submission.
Regular price: $100.00 Members price: free
Features
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Generates unique ticket numbers for each request.
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Users can log in to check status of their request.
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Users get an email upon submission of request.
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Admin area controls all areas of the script.
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Admin ability to assign staff member to request.
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Admin ability to email any user at anytime.
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Admin ability to change status on any request.
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Admin ability to add actions taken to request and mail user automatically.
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Admin ability to delete a request.
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Admin can view requests by All requests or Not Completed requests.
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Easy to add/remove staff members from system.
Requirements
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Unix based server. (Linux, Freebsd, BSDI, etc.)
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Ability to run CGI programs.
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Understanding of CGI Installation. (we can install for you)
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Ability to Edit simple HTML files
Regular price: $100.00 Members price: free
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